Refund & Cancellation

Cancellation Policy

This policy outlines the procedure for cancellations and refunds for products or services purchased through the NLITedu Platform.

• No Cancellation: Once an order is placed and payment is processed, cancellations are not available. Please ensure all details are correct before finalizing your purchase.

• Damaged or Defective Items: Please report damaged or defective items to our customer service team within 14 days of receipt. The request will be processed once the seller/merchant has determined the defect at their end.

• Expectation Mismatch: If you feel the product is not as shown on the site, you must bring it to the notice of customer service within 14 days of receiving the product.

• Manufacturer Warranty: For products with manufacturer warranties, please refer issues directly to the manufacturer.

• Refund Processing: Approved refunds will take approximately 3 days to process.

Return & Exchange Policy

We offer a 7-day return and exchange window for eligible purchases.

• Eligibility: Items must be unused, in their original packaging, and in the same condition as received. Sale items may not be eligible for returns.

• Replacements: Items are only replaced if they are found to be defective or damaged.

• Exemptions: Certain categories of products may be exempt from returns. These will be identified at the time of purchase.